Shipping Policy Last Updated: [05 01, 2026] This Shipping Policy applies to all orders placed on the website (hereinafter referred to as “the Site”) operated by platform (hereinafter referred to as “we”, “us”, or “our”). It outlines the terms, rules, and guidelines for order processing, shipping, delivery, shipping fees, delivery timeframes, and related issues for all products purchased on our Site. By placing an order on our website, you fully agree to the terms of this Shipping Policy.
1. Order Processing Time
All orders will be processed and verified within 1-3 business days after successful payment confirmation. Business days exclude weekends, public holidays, and statutory holidays in our operating region. During peak shopping seasons, promotional events, or holiday periods, order processing may be delayed by 1-5 business days due to a surge in order volume. We will not be liable for minor processing delays caused by uncontrollable business fluctuations. We will conduct preliminary verification of order information after payment. If your order has incomplete shipping information, abnormal order status, or requires manual confirmation, our customer service team will contact you via email or message. The order will be processed only after your confirmation, which may extend the processing time appropriately.
2. Shipping Coverage & Service Carriers
We currently provide shipping services to [Supported Countries/Regions]. We reserve the right to adjust our service coverage scope according to logistics conditions and business arrangements without prior notice. We cooperate with reliable international and local logistics carriers to deliver orders, including official designated logistics partners and third-party mainstream shipping providers. We will select the most suitable shipping method based on your delivery address, product type, and order weight. No optional designation of specific logistics carriers is supported unless otherwise specified.
3. Shipping Fee Rules
Shipping fees are calculated based on the destination country/region, package weight, product volume, and shipping method. The exact shipping cost will be automatically displayed on the checkout page before you complete payment, with no hidden charges. Free Shipping Policy: We offer free standard shipping for orders that meet the minimum spending threshold of 50000. The free shipping standard is subject to the real-time rules displayed on the checkout page. For remote areas, special regions, or oversized/overweight products, additional remote surcharges or heavy cargo fees may apply, which will be notified and displayed separately during checkout.
4. Estimated Delivery Time
The total delivery cycle consists of order processing time + logistics transportation time. The estimated delivery time for different shipping methods is as follows:
- · Standard Shipping: 7-15 business days
- · Express Shipping (if available): 3-7 business days
All delivery times are estimated values only and are not guaranteed delivery dates. Delivery delays may occur due to customs clearance procedures, extreme weather, local logistics suspension, public emergencies, peak season congestion, and other uncontrollable factors. We will not be held responsible for any losses caused by reasonable delivery delays.
5. Customs, Duties & Taxes
For international cross-border orders, all customs duties, import taxes, handling fees, and other related charges generated during customs clearance are borne by the buyer. We do not cover any import tax or customs fees incurred in the destination country/region. In accordance with local customs regulations, the recipient (buyer) is obliged to complete customs declaration and tax payment procedures. If the package is detained, returned, or destroyed by customs due to the buyer’s failure to cooperate with customs clearance or pay relevant fees in a timely manner, we will not provide refunds or re-delivery services.
6. Prohibited & Restricted Shipping Items
We strictly abide by international logistics regulations and local import laws of destination countries. We refuse to ship any prohibited items stipulated by logistics carriers and national laws. For restricted products such as batteries, liquid goods, and sensitive electronic products, we will adopt special packaging and dedicated logistics channels. If the package is detained or returned due to the buyer’s concealment of product attributes, all risks and costs shall be borne by the buyer.
7. Order Modification & Cancellation After Shipment
Once the order is shipped and the logistics tracking number is generated, no modification of shipping address, contact information, or order content is supported. If you request to cancel the order or return the package during transportation, the generated outbound shipping cost, logistics return fee, and handling fee will be deducted from the refund amount. We reserve the right to reject unreasonable cancellation requests during transportation.
8. Lost, Damaged & Undelivered Packages
8.1 Package Lost
If the package is confirmed lost by the logistics carrier after official inquiry and verification, we will provide two solutions for users to choose from: free re-delivery of the product or full refund of the order amount. We will complete the processing within 3-5 business days after confirming the loss.
8.2 Product Damaged During Transportation
If the product is damaged, defective, or missing parts due to transportation reasons, users can apply for replacement, partial refund, or full refund by providing valid proof such as package photos, unboxing videos, and damage certificates. We will bear the corresponding compensation costs caused by logistics damage.
8.3 Undelivered & Returned Packages
If the package is returned due to incorrect shipping information provided by the buyer, unsuccessful delivery for many times, unclaimed package, or buyer’s personal refusal to accept the goods, the return shipping fee and secondary shipping fee for re-delivery shall be borne by the buyer.
9. Logistics Tracking
After the order is shipped, we will send the logistics tracking number and tracking link to your registered email or account message center. You can check the real-time transportation status of the package through the official tracking channel. We recommend that you track the logistics status regularly and sign for the package in a timely manner to avoid loss or return.
10. Policy Updates
We reserve the right to update and revise this Shipping Policy at any time to adapt to logistics adjustments, business upgrades, and regulatory changes. The updated policy will be posted on our official website with the latest update date. Your continued use of our website and services after the policy update means you accept the revised terms.
11. Contact Us
If you have any questions about shipping rules, order logistics, delivery exceptions, or need shipping assistance, please contact our customer support team:
Company Name：ASP INFRA INTERNATIONAL PRIVATE LIMITED
Company Address：Flat 7, Akshaypark Building D, Aundh Road, Thergaon, Pune, Maharashtra, Postal Code 411033
Service Email：aspenviro@gmail.com
Website Address：https://aspinfrashop.com