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Last Updated: June 11, 2026 This Return & Refund Privacy Policy supplements our official Website Privacy Policy and specifically governs how we collect, use, store, protect, and dispose of your personal data generated during return, exchange, refund, and after-sales dispute processes. This policy applies to all customers who submit after-sales applications on meragiftstore.in operated by Mera Gift Store. By applying for returns or refunds on our website, you agree to the data processing rules stated below.

1. Data We Collect for After-Sales Processing

We only collect minimal and necessary personal information required to verify, process, and complete your return and refund requests. No irrelevant personal data will be collected. The collected information includes:

  •      ·  Order Identification Information: Order number, transaction ID, purchase records, payment amount, and order time.
  •      ·  Personal Identification Information: Customer name, registered email, contact phone number, and delivery address associated with the order.
  •      ·  After-Sales Application Information: Return reason, refund type, application description, customer feedback, and after-sales communication records.
  •      ·  Verification Materials: Product defect photos, unboxing videos, package damage proof, and other supporting images or files you voluntarily submitted.
  •      ·  Refund Account Information: Original payment channel records required for refund reversal (we do not store complete bank card, UPI, or wallet sensitive details).

2. Legal Basis & Purpose of Data Processing

We process your after-sales personal data based on contract performance necessity and legal compliance obligations. All data is only used for the following explicit purposes:

  •      ·  Verify the authenticity and validity of return and refund applications.
  •      ·  Confirm product problems, shipping exceptions, and order discrepancies to determine after-sales liability.
  •      ·  Arrange return address verification, goods receiving inspection, and refund execution.
  •      ·  Communicate after-sales progress, result notifications, and solution confirmation with customers.
  •      ·  Resolve after-sales disputes, provide official inquiry records, and support platform risk control.
  •      ·  Comply with local tax, e-commerce, and data retention legal requirements in India.

We will not use your after-sales data for unrelated marketing, commercial promotion, or unauthorized data analysis without your explicit consent.

3. Data Sharing & Third-Party Authorization

We will never sell, rent, or commercially trade your after-sales personal data to any third parties. We only share necessary information with authorized service providers strictly for after-sales completion, including:

  •      ·  Logistics service providers: share return shipping address and contact information to receive returned packages.
  •      ·  Third-party payment gateways: share transaction IDs and order information to complete refund reconciliation and fund reversal.
  •      ·  Regulatory authorities: disclose relevant data only when required by Indian laws, government supervision, or judicial procedures.

All third-party partners are required to sign confidentiality agreements and comply with data protection regulations. They are prohibited from using your data for other purposes.

4. Data Retention Period

We retain your return and refund data only for a reasonable and legal period:

  •      ·  After-sales processing data will be retained during the entire after-sales cycle until the refund, return, or exchange case is fully closed.
  •      ·  Closed after-sales records will be retained for 3–7 years to comply with local tax auditing, commercial record retention, and dispute traceability requirements.
  •      ·  Unnecessary verification images and invalid temporary files will be cleaned up regularly after case closure.

5. Data Security Protection

We adopt industry-standard encryption technology, secure server storage, and access permission management for all after-sales user data. All after-sales staff have passed confidentiality training and are restricted by internal data management rules to prevent unauthorized access, disclosure, tampering, or loss of your personal information.

6. User Rights for After-Sales Data

You have full rights to your personal data generated from return and refund services:

  •      ·  Right of Access: You may request to view your after-sales application records and processed data.
  •      ·  Right of Rectification: You may correct inaccurate contact information or application content before case completion.
  •      ·  Right of Deletion: You may apply to delete your non-essential after-sales data after the case is closed, except for data required by legal retention obligations.
  •      ·  Right of Objection: You may object to irrelevant data processing that exceeds after-sales service needs.

To exercise the above rights, please contact our official customer support via email. We will complete identity verification and respond to your request within 30 working days.

7. Non-Marketing Commitment

Your after-sales application behavior and submitted personal information will not be used for automated marketing, targeted advertising, or commercial push. We will not send irrelevant promotional messages based on your return and refund records.

8. Policy Relationship & Updates

This Return & Refund Privacy Policy is a supplementary clause to our official Website Privacy Policy. For matters not specified in this policy, the general privacy policy terms shall prevail. We reserve the right to update this policy to adapt to service adjustments and legal requirement changes. The updated version will be published on our website with the latest update date, taking effect immediately after publication. Your continued use of our after-sales services constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions, objections, or requests regarding after-sales data privacy processing, please contact us: Store Name: My Store Official Address: 66, Rd Number 44, Harsh Vihar, Pitampura, New Delhi, Delhi 110034, India Support Email: contact ingpayex@gmail.com Contact Phone: +91 9877307857